Privacy policy

1. Information We Collect

We may collect the following personal information from you:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)
  • Order history and delivery information
  • Website usage data (e.g. IP address, browser type, pages visited)

2. How We Collect Your Information

We collect personal information when you:

  • Place an order on our website
  • Create an account or subscribe to our newsletter
  • Contact us via email, phone or online form
  • Interact with our website or social media pages

3. How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfil your orders
  • Arrange delivery and send shipping notifications
  • Respond to your enquiries and provide customer support
  • Send you important updates about your orders or products
  • Improve our website, products and services
  • Comply with legal and regulatory requirements

We will only use your personal information for the purpose it was collected.

4. Disclosure of Information

We may share your personal information with:

  • Delivery and courier services to fulfil your order
  • Payment processors to securely process transactions
  • Our trusted service providers who assist with website hosting, IT and business operations
  • Law enforcement or government authorities where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent. 

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, loss or disclosure. This includes secure website encryption (HTTPS), secure payment processing and restricted internal access to personal data.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. You may disable cookies in your browser settings, though this may affect some website functionality. 

7. Your Rights

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (where applicable)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: sunharbourau@hotmail.com
  • Business Name: Sun harbour
  • ABN: 16811955421