Terms of service

1. Orders & Acceptance

You must provide accurate and complete information when placing an order.

We reserve the right to refuse or cancel any order at our sole discretion, including for pricing errors, stock unavailability, or suspected fraudulent activity.

An order is only confirmed when we send you an order confirmation email.

2. Pricing & Payment

All prices are in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to adjust prices at any time without prior notice.

Payment must be made in full at the time of order via our approved payment methods.

Payment details are processed securely by third-party providers; we do not store full payment information.

3. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate.

Minor variations in colour or appearance may occur due to screen settings.

If a product is significantly different from its description, you may be entitled to a refund under Australian Consumer Law.

4. Shipping & Delivery

Shipping and delivery are governed by our separate Shipping & Delivery Policy, available on our website.We are not liable for delays caused by couriers, weather, incorrect addresses, or events outside our reasonable control.

5. Returns, Refunds & Faults

Our return and refund policy complies with the Australian Consumer Law (ACL).For full details, please refer to our Return & Refund Policy on our website.

6. Intellectual Property

All content on this website — including text, logos, images, graphics, and product designs — is our intellectual property or used under license.You may not copy, reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss or damage.
  • Our total liability is limited to the price of the product purchased.
  • This does not limit your statutory rights under the Australian Consumer Law.

8. User Obligations

You agree not to:

  • Use our website for unlawful, fraudulent, or inappropriate purposes.
  • Interfere with the security or functionality of the website.
  • Provide false or misleading information when placing orders or contacting us.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

10. Changes to Terms

We may update these Terms of Service at any time. The revised version will be posted on our website with an updated date.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia (or replace with your state).Disputes will be resolved under Australian law.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: sunharbourau@hotmail.com
  • Business Name: Sun harbour
  • ABN: 16811955421